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Our Customers

Our core strength as a business is the delivery of market leading choice of products and services, at great value for money, and an enjoyable shopping experience, backed up by friendly and knowledgeable customer service. We can only deliver this by having customer interests at the heart of our business.
Who manages this for Dunelm: Marketing Director

Our colleagues

We believe that a ‘Great Place to Work = Great Place to Shop’. Our success is founded on the hard work and dedication of our colleagues; our aim is to preserve our culture and values as embodied in our ‘Key Business Principles’ as we grow, to provide our colleagues with more opportunities and more training, and to celebrate their success.
Who manages this for Dunelm: People Director

Our Health and Safety

We have a duty of care which we take very seriously to ensure the health and safety of customers, colleagues, contractors and all other visitors to our premises. The Group’s Health and Safety manager regularly reports to Board and Executive Boards, and there is an on-going programme of education and training for colleagues.
Who manages this for Dunelm: Chief Executive

Our Suppliers and Human Rights

We do not manufacture the vast majority of the products that we sell; therefore we need to maintain relationships with suppliers and manufacturers worldwide who can meet our high standards for design, innovation, quality and value. These suppliers must also demonstrate that they operate in accordance with recognised standards that uphold human rights and safety and prohibit modern slavery.
Who manages this for Dunelm: Product Director

Our Community

It is important to Dunelm and our colleagues and shareholders that we are responsible members of our community, and that we support local and national charitable causes.
Who manages this for Dunelm: Marketing Director


We recognise that we have a responsibility to manage the impact of our business on the environment both now and in the future. The Group is committed to controlling and minimising the impact of its operations, directly and indirectly in the key areas of waste management, energy consumption and carbon (CO2) emissions.
Who manages this for Dunelm: Chief Financial Officer