• Store Locator
  • View Basket

Health and safety

2015/2016 Objectives & Achievements

  • Implement a new health and safety management system for our new Stoke distribution centre
    • Full time Health and Safety Adviser now in place within our Stoke DC operation, covering both the new and old sites. Risk Assessments all reviewed and brought up to date and safety practices significantly strengthened.
  • Roll out ‘in house’ first aid training
    • Not implemented – we use St John’s Ambulance training instead.
  • Review of specific safety risks in Pausa coffee shops
    • Pausa accident records are now analysed on a monthly basis. Identified risks have now formed the basis of the Pausa section of the new health and safety audit.
  • Specific health and safety guidance for our Dunelm at Home service
    • Health and safety folder produced and is given out to all fitters. New H&S audit process covers risks specific to the role of consultants.
  • Update legionella database and produce action plan
    • Legionella testing commenced in August 2016 throughout all stores.
  • New St Johns Ambulance First Aid Booking Portal
    • All stores can now book directly with and certificates can be uploaded from the site.

What do we do?

The Board is ultimately responsible for the creation and implementation of our health and safety policy and procedures, which include an effective system of ‘upward’ and ‘downward’ communication, appropriate standards for monitoring performance and ensuring that sufficient resources are available to support this activity.

Health and safety is a standard agenda item at every Board and Executive Board meeting and each of these receive a monthly report and a formal annual presentation from the Group’s Health and Safety Manager with accident/risk analysis, review of previous objectives and agreement of new objectives for the next year.

Although senior management take responsibility for the overall implementation, maintenance and development of our safety management system, every colleague has a responsibility for the safety of themselves and other colleagues, customers and visitors.

In our stores, each store manager is responsible for ensuring the implementation of health and safety policy and procedures in his or her store, supported by the area manager and the Group Health and Safety Manager. At our Stoke distribution centre we have a dedicated Health and Safety Adviser. Risk assessments are in place at all Company sites and updated as required.

We have an in-house health and safety audit, which monitors compliance to policy and procedures and is reviewed annually to ensure that it meets best practice industry standards and to address any specific risks identified. Our stores complete an online self-audit monthly and area managers audit each of their stores at least once a year. This is backed up by our in-house operational audit team and followed up by the Health and Safety Manager. Regular review meetings are held between the Group’s Health and Safety Manager and senior management from key operational functions.

We have a proactive approach to safety, and colleagues are encouraged to report all potential hazards and risks. We have an on-going programme of education and training, including DVDs and interactive computer based learning and ensure colleague involvement through the Colleague Council.

Other achievements

Policy, risk assessments and method statements reviewed across all Group sites.

New store audit devised with additional focus on coffee shop safety and five “red” risks which result in automatic failure.

Review of safety practices of third party contractors and logistics partners.

Significant reduction in liability claims received.

Decision taken to phase out use of forklift trucks in store warehouses by 2021 to reduce risk to colleagues.

2016/17 objectives

Start implementing the programme to eliminate forklift truck usage in store warehouses.

Strengthen procedures relating to contractors working in stores, with a focus on working at height and roof working.

Continue to review the current health and safety processes with specific focus on areas of highest risk such as the new Stoke warehouse, and where needed, implement further training materials and support.

Provide IOSH “Managing Safety” training to Area People Managers and Shift Managers at Stoke and our Workroom operations.

Implement a simplified and focused induction DVD and validation quiz for all store colleagues.